Services
R2R Safety Guarantee
Diagnosing and solving mechanical problems comes with many years of experience. As certified bicycle mechanics, we will diagnose, solve, and repair any component to make sure your bike is performing safely and correctly. Bring your bike by the shop and we will provide consultation to guide you and let you know about the service or repairs your bike may need.
Service Warranty
Customer Service & Warranty Policy - At Rim2Rim, I take pride in providing quality bicycle service and clear communication. To ensure fairness and consistency, the following guidelines apply to all service work:
Service Warranty
- All labor is covered under a 30-day service warranty from the date of bike pickup.
- This warranty covers workmanship-related issues (e.g., incorrect installation or missed adjustments).
- Parts installed are subject to the manufacturer’s warranty and will be addressed directly with the manufacturer if defects arise.
- Tire size and type are selected based on the customer’s request or my recommendation at the time of service. These details are included in your itemized service invoice.
- Preferences regarding ride feel (comfort, handling, resistance, etc.) may vary over time and are not covered under the service warranty unless a defect is present.
- I recommend test riding the bike shortly after service to ensure satisfaction.
- Requests for adjustments or service more than 30 days after the bike has been picked up will be considered new service and are subject to standard rates.
- I am happy to inspect your bike and discuss alternative setups at any time, but work outside the warranty window will not be complimentary.
Service Packages
Diagnosing and solving mechanical problems comes with many years of experience. As certified bicycle mechanics, we will diagnose, solve, and repair any component to make sure your bike is performing safely and correctly.
Safety Check and Clean
$
85
- Wipe down, degrease the drive chain (non-removal)
- Inspect front and rear brakes, inner cables, and housings.
- Index / Adjust Derailleurs (front and rear).
- Inspect Wheels. Check front and rear tires, spokes, and hubs. Set the tire pressure to the manufacturer's recommended limit.
- Inspect the shift levers, handlebars, stem, and headset.
- Torque All Fasteners to manufacturer's specification
Standard Tune
$
130
- Safety Check and Clean + Plus
- Wheel truing as needed
- Remove the pedals, crankset deep clean
- Inspect rim or disk brakes. Replace brake cables/housings as needed.
- Inspect Derailleur(s). Replace derailleur inner cables, and housings as needed.
Complete Bike Overhaul
$
185
- Standard Tune + Plus
- Remove and disassemble the drivetrain, and degrease/sonic cleaning.
- Service bottom bracket bearing
- Service wheel axle and hub bearings (front and rear wheels)
- Service Headset bearings and Adjust headset, stem, and handlebars - torque to manufacturer specifications.